Terms and conditions
Welcome Break Hotels accepts payment by cash, credit/debit card (VISA, MasterCard, American Express, Maestro, Electron, JCB).
We no longer accept personal cheques.
When booking Advance Purchase Packages, full payment will be taken at the time of booking.
Room prices are per room, per night and are inclusive of VAT. Meals are not included in the room price, unless otherwise stated.
Welcome Break reserves the right to review its room prices from time to time. You will pay the room price as quoted at the point of room reservation. Note that quoted room prices at Welcome Break Hotels may change up to the date of your arrival. Some hotels may charge a supplement during key events and periods of high demand.
Bookings will be reserved with a valid credit or debit card.
Full payment for accommodation and pre-booked packages will be made on arrival at the hotel, however, Advance Purchase rates will be charged at time of booking. Welcome Break does not accept personal cheques.
If you decide to shorten your stay you must inform us by 12.00 on the day otherwise you will be charged the cost of one night’s accommodation and requested packages per room booked.
A debit / credit card used must have an expiry date that is valid after the date of stay.
You can pre-book breakfast, early check in, late check out and pet charges when making your reservation.
Children are classed as such up to the age of 16.
Family Rooms sleep up to 2 adults, 2 children. The layout of all our rooms is explained when booking over the phone and is described when booking online, as the configuration may differ between Hotel locations.
Sofa beds are not full-size beds and may not be suitable for some adults. Please call your chosen Welcome Break Hotel for advice before booking.
Cots are available upon request at no extra charge and are subject to availability.
We do offer accessible bedrooms which are specially adapted for customers with disabilities. For more information contact the hotel directly.
Welcome Break will make every possible effort to ensure that our guest’s requirements are met, however all rooms are subject to availability. We apologise in advance if your particular requirements cannot be met.
All of our hotels have a No-Smoking policy within the premises. Smoking anywhere inside the premises will result in a £120 fine. Smoking is permitted in designated outdoor spaces.
Reservations with Pets*
Only domestic pets that have been added to your booking are permitted to stay with you during your stay at Welcome Break Hotels. You can add this on as part of the booking process or contact the hotel directly.
There is a limit of two pets per room. This is to ensure that there is an appropriate amount of space in the rooms to safely exit in case of an emergency. Additional pets may be requested, this must be confirmed with the hotel ahead of your stay and is subject to management approval. Please contact the hotel directly to request this, including the total number of animals, type, and size.
Pets are not permitted in any restaurant or bar areas at any time. You must not leave animals unattended in any rooms or public areas at any time. Dogs must be kept on leads in public areas at all times.
It is expected that guests tidy up after their pets, this includes but is not limited to the room, communal hotel areas and outside the hotel. Welcome Break Hotels reserve the right to charge a deep clean and/or maintenance fee on check out should this be required. If any of the rules above are not adhered to, the Hotels reserve the right to terminate the guests stay and decline future stays should this be deemed necessary.
*Pet stays are available in participating hotels.
Guide, assistance, and hearing dogs are exempt from access limitations and stay fees, however cleaning charges may apply if appropriate. Please notify the hotel in advance that you are intending to bring such a dog with you.
Your right to cancel:
Rooms may be cancelled free of charge up to 3pm the day before arrival, unless otherwise stated in your contract.
If you cancel a reservation within 24 hours of your arrival, you will be charged the total price of your reservation.
Some promotional packages are non-refundable and this is stated at the time of booking.
Our right to cancel:
We may cancel your reservation if an event outside of our control (including industrial action, explosion, fire, flooding, and failure of power and/or water supplies or emergency evacuation) means that we are unable to make your room available to you. In this case, we will contact you to let you know as soon as possible and:
- If you have already paid for your room, we will refund your payment to you.
- If you have not yet paid for your room, you will not have to make any payment to us.
Arrival and departure
Rooms are available to check in from 3pm on the arrival date.
Your room must be vacated by 11am on the day of departure. Failure to leave your room by this time will result in a late check out charge.
Early check in or late check out may be pre-booked prior to arrival at an extra charge.
Length of Stay
The maximum duration for a hotel booking is restricted to 28 nights. In the event that you make one or multiple bookings with the intention of staying at the hotel continuously for 28 or more consecutive days, it shall be necessary for you to relocate to a different room.
In the event of your refusal to comply with the room relocation requirement, we reserve the right to cancel your booking and retain any funds previously remitted to us as payment for said booking.
You and your group's behaviour on our sites
Guests must not:
- Smoke anywhere inside any Welcome Break premises. This includes the smoking of e-cigarettes. Permitted smoking areas are identified on site. Smoking on Welcome Break premises outside of the designated smoking area will result in a £120 fine – this includes smoking in your room.
- Use any electrical appliances that may set off the fire alarm system, such as toasters, rice cookers, mini cookers or portable grills.
- Tamper with or cover any fire alarms or emergency equipment.
- Cover any electrical heaters so as to create a risk of fire.
- Store items (personal or otherwise) which could cause damage to the room, or be a risk to the health and safety of our other guests, staff or property.
- Prevent us (including our maintenance and housekeeping staff) from accessing your room(s) as and when we reasonably require.
- Remove, damage or destroy any of our property.
- Use any WiFi connection to download or access any unlawful, offensive, or obscene material.
- Cause any disturbance to our other guests or staff; or act in a manner which we determine to be indecent, lewd, harassing, threatening, abusive, inflammatory, fraudulent, illegal or otherwise objectionable.
If you or your group cause damage or loss of any kind to the hotel or other guests or their property, you (as the person making the booking) will be responsible for that damage or loss and you shall be liable to pay to Welcome Break on demand the amount required to make good or remedy such damage or loss.
If you or your group cause damage to the hotel, other guests or their property, or otherwise breach any of these terms and conditions, Welcome Break reserves the right to:
- Cancel your reservation(s) with immediate effect and (if appropriate) eject you from our premises.
- Cancel key cards.
- Restrict access to the hotel.
- Remove your items from the room and hotel, disposing of such items (at no cost and no liability) to a local charity to the extent such items are not collected from us within 7 days of removal.
- Retain all sums paid by you and/or charge you the full amount of your reservation.
- Refuse or cancel future reservations from you; and/or refuse you entry or accommodation at any of our hotels.
Welcome Break reserves the right to decline or cancel reservations made and stays in progress by those who have previously breached these terms and conditions (as may be updated from time to time), whether the reservation is in that name or not.
Welcome Break will not be liable for any refund or compensation in any of the above circumstances.
We reserve the right to change your room allocation at any point during your stay for any reason.
Quarterly Prize Draw
The Welcome Break Hotels quarterly prize draw is free to enter.
To be eligible for the prize draw, you must be signed up to the Welcome Break Hotels newsletter. By signing up to the Newsletter you allow us to contact you with news and promotions from Welcome Break Hotels.
Entry is open to residents of the United Kingdom excluding employees of Welcome Break and any other companies associated with the prize draw.
Entrants must be aged 18 or over and not previously blacklisted from Welcome Break Hotels. Participants must be able to provide, when requested, documentary proof of their age.
A prize winner will be picked at random from those who have signed up to the Newsletter within a week of the previous quarter.
The winner will be notified by email. All reasonable effort will be made to contact the winners. However, if any of the winners cannot be reached within 72 hours, an alternative winner may be chosen, subject to the same terms and conditions specified herein.
The prize is not transferable to other individuals and no cash or other alternatives will be offered.
Automated, third party or bulk entries are strictly prohibited and will result in disqualification.
Welcome Break Hotels reserves the right to terminate or suspend this promotion in the event of technical or other difficulties that might compromise its integrity.
The promoter’s decision in respect of all matters to do with the prize draw will be final and no correspondence will be entered into.
Company contact details
Welcome Break Group, Vantage Court, 2 Tickford Street, Newport Pagnell, Bucks, MK16 9EZ.
Telephone: 01908 299700
Welcome Break Holdings Limited, Registered England and Wales: 03290817.