Frequently asked questions
Got questions? We've included answers to some of the most common queries about our hotels, facilities, and service stations below.
- COVID-19: Update
Further to the UK Government announcement imposing a national lockdown in England from Thursday 5th November, some of our hotels will temporarily be closed.
See below for a definitive list of closures and reopening dates.
You can read about our enhanced health and safety protocols here.
Updates to booking terms and conditions:
We will make every effort to accommodate existing bookings, either by offering a stay in an alternative location or at a later date. If neither option is suitable, a full refund will be issued.
We will continue to monitor the situation and amend this page regularly to keep you updated.
Updates will end as of April 2021.
- COVID-19: When will your hotels reopen?
All dates are subject to change:
Ramada by Wyndham Hotels
Ramada by Wyndham Bristol - OPEN NOW
Ramada by Wyndham Cambridge - OPEN NOW
Ramada by Wyndham Chorley - CLOSED (Reopens 10/05/21)
Ramada by Wyndham Cobham - OPEN NOW
Ramada by Wyndham East Kilbride - OPEN NOW
Ramada by Wyndham Leeds Skelton - OPEN NOW
Ramada by Wyndham London North - OPEN NOW
Ramada by Wyndham London Stansted - OPEN NOW
Ramada by Wyndham Milton Keynes - OPEN NOW
Ramada by Wyndham Oxford - OPEN NOW
Ramada by Wyndham South Mimms - OPEN NOW
Ramada by Wyndham Wakefield - OPEN NOW
Days Inn by Wyndham Hotels
Days Inn by Wyndham Abington - OPEN NOW
Days Inn by Wyndham Bradford - CLOSED (Reopens 24/05/21)
Days Inn by Wyndham Bridgend Cardiff - OPEN NOW
Days Inn by Wyndham Corley - CLOSED (Reopens 01/05/21)
Days Inn by Wyndham Donnington - OPEN NOW
Days Inn by Wyndham Fleet - OPEN NOW
Days Inn by Wyndham Gretna Green - OPEN NOW
Days Inn by Wyndham Leicester - OPEN NOW
Days Inn by Wyndham Membury - OPEN NOW
Days Inn by Wyndham Michaelwood - OPEN NOW
Days Inn by Wyndham Peterborough - OPEN NOW
Days Inn by Wyndham Sedgemoor - OPEN NOW
Days Inn by Wyndham Sheffield - CLOSED (Reopens 12/04/21)
Days Inn by Wyndham London Stansted - OPEN NOW
Days Inn by Wyndham Stevenage - OPEN NOW
Days Inn by Wyndham Telford - CLOSED (Reopens 31/05/21)
Days Inn by Wyndham Warwick North - OPEN NOW
Days Inn by Wyndham Warwick South - CLOSED (Reopens 31/05/21)
Days Inn by Wyndham Winchester - OPEN NOW
- I have a question about allergies. Who do I speak to?
Our team members are available on site 24 hours a day to answer any questions you may have. Customers who have questions about allergies should ask a member of our team or refer to the website of the relevant brand to which the query is related.
- Do you offer Wi-Fi?
Yes we do – as part of Welcome Break’s commitment to offer great customer service we provide free Wi-Fi that is accessible 24 hours. Whether you are travelling on business or for leisure this service is available to Welcome Break customers.
- What are your hotel check-in and check-out times?
Check-in is 3pm and check-out is 11am.
- How do I commend one of your team members for good customer service?
We love to celebrate our team members when they give great service, so if you'd like to give somebody a call-out you can do so by:
- Speaking to a member of management on-site
- Leaving a review on the hotel's TripAdvisor page
- Calling us on 01908 299700
- How do I make a complaint?
All of our sites have a 24 hour Duty Manager, who can be reached through any member of our staff. They will address any issues you have, during your visit, and seek to rectify the situation on site.