Frequently asked questions
Got questions? We've included answers to some of the most common queries about our hotels, facilities, and service stations below.
Eat & Drink
- What food and beverage options are available?
Our Ramada restaurants serve a great selection of evening meals 7 days per week in our on site restaurants from 5pm to 10pm daily (excluding Ramada South Mimms).
Our Days Inn hotels have various options available in the services next door, please ask at the reception desk and one of our team will give you all the information you need about what options there are and what times they are open from.
- I have a question about allergies. Who do I speak to?
Our team members are available on site 24 hours a day to answer any questions you may have. Customers who have questions about allergies should ask a member of our team or refer to the website of the relevant brand to which the query is related.
- What are the food and beverage times?
Our Ramada restaurants are open for breakfast Monday to Friday from 06:30am to 10:00am and Saturday & Sunday from 07:00am to 11:00am.
Reservations
- How do I sign up for Business Account?
- How do I use my Business Account Corporate ID?
Enter your Corporate ID in the promo code box at the top of our website when making a reservation. Our system will automatically apply any available discounts and benefits associated with your corporate account including room rates, free upgrades, or other perks.
- What do I do if my Corporate ID, or promo code, is not working?
Contact Hotel.Sales@WelcomeBreak.co.uk so we can assist you. If you haven't received your voucher code it's always a good idea to check your email's spam or junk folder, as important emails can sometimes end up there by mistake.
- How do I make a group booking?
- How do I cancel a booking?
Cancelling a booking can be done via the email confirmation from the booking platform you made the reservation with - please refer to the T&C's of your booking to check you can cancel.
- How do I make a booking?
If you have an enquiry for more than 9 rooms, please contact our Group Department at groups@welcomebreak.co.uk. All other bookings can be made from the Our hotels pages on our website.
- What is the maximum occupancy per room?
Our family rooms can accommodate up to two adults and two children per room.
- What are the check in and check out times?
For all our hotels check-in is from 3pm and check-out is 11am.
If you plan to arrive late (in the night), please let the hotel know when to expect you - this will result in a speedier check-in and ensure you get to your room as quickly as possible.
Should you wish to, you are able to add a late check-out for a fee as part of the booking process, or you can reach out to the hotel and request this is added to your booking.
Policies
- What are the Saver Rate conditions?
Non-Refundable and Non-Transferable rate requires full payment at the time of booking.
- What is the smoking policy?
Smoking, including the use of e-cigarettes, is prohibited in all indoor public areas of our hotels in compliance with the law. A deep cleaning charge of £120 will be applied to your bill if evidence of smoking is found. Please refrain from smoking indoors during your stay. Thank you for your cooperation.
- Can I have more clarification around room rates?
Room rates include VAT and local taxes, and they are non-commissionable unless a prior agreement is in place.
- Can I get Information Access?
Wyndham Hotel Group International, Inc. European Union Data Protection Directive Disclosure
Meeting the needs and expectations of our customers has always been our highest priority, and that includes protecting your privacy. The information you provide to us when making a reservation is processed in our computer system in the European Union (“EU”) and in the United States (“USA”). Reservation information and personal information provided by you will be used to provide hotel accommodations and related services you request, and to facilitate billing and collection.
We may also transfer your personal information to our hotel locations worldwide for direct marketing purposes. Countries outside of the EU may not have data protection laws as comprehensive as the EU. If you do not wish to receive future mailings from us, please send an email, including your name, street address and telephone number previously provided.
Email to: sales@welcomebreak.co.uk
Write to: Hotels Department, Welcome Break Group, Vantage Court, Tickford Street,
Newport Pagnell, Buckinghamshire MK16 9EZYou may also contact us to inquire about your personal information maintained by Wyndham Hotel Group International, Inc. by sending an email to dpo@welcomebreak.co.uk or using
the address listed above.A charge of £10 is required for all information access requests.
- Are you pet friendly?
- What charities do you support?
The Welcome Break Charitable Fund has been established to support both local and national charitable projects through fundraising and volunteering efforts. It will mean a greater focus on local charitable initiatives whilst supporting nationwide charities and worldwide disasters impacting everyday people.
As part of the new initiative, for every pound donated to the Welcome Break Charitable Fund, 65p will be donated to Macmillan Cancer Support, 30p will be donated to local community projects in and around the area of each Welcome Break site and 5p will be donated to fund any worldwide disasters.
- Are Welcome Break Hotels sustainable?
We have achieved Wyndham Green 1 Certification for our commitment to sustainability. The Wyndham Green program emphasizes climate change, energy efficiency, renewable energy, water conservation, and waste diversion.
- What age do I have to be to make a booking?
All customers booking must be over 18 years old. We are unable to accommodate anyone under 18 unless there is also an adult in their room.
- What is the difference between Flexible rate and Saver rate?
Flex rates offer flexibility with the ability to modify or cancel bookings with minimal or no penalty, albeit at a higher cost. Saver rates, on the other hand, are budget-friendly but come with stricter terms including limited flexibility, advance purchase requirements, and often non-refundable bookings.
- What payment methods do you accept?
We take the following payment methods: Mastercard, American Express, Visa.
Facilities
- Do you offer parking?
We offer complimentary parking for all hotel guests. Please remember to register your vehicle at check-in using the dedicated Parking Terminal Screen located at the reception front desk.
- Do you offer Wi-Fi?
We offer complimentary Wi-Fi at all our hotels. To access our Wi-Fi, please select 'BT_WiFi' and complete a one-time registration.
- Do you offer EV Chargers?
All of hotels (except for Ramada East Kilbride and Ramada Wakefield) have EV charging bays located either at the Hotel or on the Motorway Services.
- Do you offer accessible rooms?
We have accessible rooms in all of our hotels. Should you require an accessible room please select or ask for this specific room type when making your booking. On check in, please inform our team should you require any assistance in an emergency.
- What are the housekeeping services?
We offer a daily housekeeping service in all our hotels. To indicate that you require this service, please put the 'Clean My Room' door hanger on the outside of your door before 11.00am, or inform one of our team on reception.
- What are the reception hours?
Our reception is staffed 24 hours a day, ensuring that we are always available to assist you and answer any questions you may have.
- Do you have meeting/conference rooms?