Frequently asked questions
Got questions? We've included answers to some of the most common queries about our hotels, facilities, and service stations below.
- COVID-19: Update
Following the announcement by the UK Government initiating Plan B in England, we will now require guests to wear appropriate face coverings whilst in communal indoor areas of our hotels. This excludes children under the age of 11 and those that are exempt.
Face coverings are not required in our in-house restaurants, although we strongly encourage the use of these when not seated.
To keep our guests and teams as safe as possible we are not servicing rooms with multi night stays. We will clean the room on request where possible, and we will also provide any additional items such as towels and tea & coffee at anytime from the front desk. You can read about our enhanced health and safety protocols here.
We will continue to monitor the situation and amend this page regularly to keep you updated.
- I have a question about allergies. Who do I speak to?
Our team members are available on site 24 hours a day to answer any questions you may have. Customers who have questions about allergies should ask a member of our team or refer to the website of the relevant brand to which the query is related.
- Do you offer Wi-Fi?
Yes we do!
As part of Welcome Break’s commitment to offer great customer service we provide free Wi-Fi that is accessible 24 hours. Whether you are travelling on business or for leisure this service is available to all Welcome Break customers.
- What are your hotel check-in and check-out times?
For all our hotels check-in is from 3pm and check-out is 11am.
If you plan to arrive late (in the night), please let the hotel know when to expect you - this will result in a speedier check-in and ensure you get to your room as quickly as possible.
Should you wish to, you are able to add a late check-out for a fee as part of the booking process, or you can reach out to the hotel and request this is added to your booking.
- Why am I being asked to check-in online for my stay?
As part of our commitment to the environment we are always looking for ways we can reduce the impact we have, whilst also making our guests’ stay as positive as possible.
We have been working hard to reduce the amount of paper printed per individual as part of their stay, so as part of this you may be asked to be part of the final phase of our online check-in process. This will allow you to complete additional required information prior to your stay and should result in a speedier check-in process on site. When you arrive, you will still need to collect your room key from reception and give them your car registration number (if applicable).
If every guest completes their check-in online, this will result in shorter queues at reception, allowing you to get you to your room quicker.
If the hotel you are staying at is part of the final trial, you will receive an email 24 hours prior to check-in prompting you to complete your details. If you have any feedback on this, please let us know.
- How do I commend one of your team members for good customer service?
We love to celebrate our team members when they give great service!
If you would like to give somebody a call-out you can do so by:
- Speaking to a member of management on-site
- Leaving a review on the hotel's TripAdvisor page
- Calling us on 01908 299700
- How do I make a complaint?
Currently our teams are 100% human, which means from time to time we may make a mistake, have an off day or simply not meet the high expectations we set for you.
Of course none of the above should impact your stay, so if you are unlucky enough to visit us when we are having an off day, please let us know as soon as possible! This will allow us to address any issues you have, during your visit, and seek to rectify the situation on site, allowing you to enjoy the rest of your stay.
All of our sites have a 24 hour Duty Manager, who can be reached through any member of our staff.
- Hotel closures: Check here to see any upcoming closures to our hotels
Whilst we try to limit hotel closures and where possible limit this to only a few rooms at a time, sometimes this is out of our control.
There are a variety of reasons why our hotels need to be closed such as renovations, deep cleaning, maintenance, or even COVID-19 restrictions. We apologise for any inconvenience this may cause you. For most locations we are able to recommend other hotels we have in the vicinity that may be suitable.
Please see the list below for the status of our hotels.
Ramada by Wyndham Hotels
Ramada by Wyndham Bristol - OPEN
Ramada by Wyndham Cambridge - OPEN
Ramada by Wyndham Chorley - OPEN
Ramada by Wyndham Cobham - OPEN
Ramada by Wyndham Oxford - OPEN
Ramada by Wyndham Wakefield - OPEN
Days Inn by Wyndham Hotels
Days Inn by Wyndham Abington - OPEN
Days Inn by Wyndham Bradford - OPEN
Days Inn by Wyndham Corley - OPEN
Days Inn by Wyndham Fleet - OPEN
Days Inn by Wyndham Membury - OPEN
Days Inn by Wyndham Telford - OPEN
All dates are subject to change.